Your Receptionist: Your
Company’s Ambassador
Receptionists ARE the Customer’s First Impression of
Your Company
Our specialized program will improve the way receptionist and front desk personnel interact and communicate with customers or clients. These time-tested skills and techniques are proven to lower customer turnover, dissatisfaction and frustrations, and reduced stress on the receptionist and other team members.
The program includes the following points:
- The importance of this position
- Components of a professional image
- Behavior and habits that ruin your professionalism
- Body language: I can’t hear what you are saying
- Enhancing your verbal messages
- Improving your listening skills
- Your telephone image
- The importance of respect at work
- Becoming personally accountable
- Raising the bar
- Effective and professional email communication
- Steps to reduce stress at the front desk
- Action plan
I Need Something Else
No company is quite like yours. So, if you have a training need that demands a highly-specific solution, we can help. Customization allows you to align your company’s unique goals to the training.
One-on-One Confidential Training:
This training may be delivered in a variety of ways, including over the telephone or online.
Minor Adjustment:
Includes course name changes, minor searchable terminology changes and addition of logos.
Tailored Training:
Modify our courses to address your organization's specific needs, including modification of role playing and other exercises, cosmetic and terminology changes. Our pre-training analysis aligns course content, activities and examples with your organization's strategies, culture, and objectives to deliver a program tailored just for you.
Customized Training:
For more specific or complex training initiatives, our design team can assess your organization's needs, then create a learning solution that is uniquely yours to help you achieve your business goals.
New Development:
Newly created material to meet your objectives.
